GoMaldives Holiday Sdn Bhd ("we," "our," or "us") operates the website https://www.gomaldivesholiday.com (the "Website"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Website.
- Information We Collect
We collect various types of information from and about users of our Website, including:
- Personal Information You Provide Directly:
- Contact Information: Name, email address, phone number, mailing address.
- Booking Information: Travel dates, destination preferences, number of travelers, passport details (if required for booking), dietary restrictions, special requests.
- Payment Information: While we do not directly store credit card details on our servers, we collect information necessary to process your payments, such as billing address. This information is securely transmitted to our third-party payment processors.
- Communication Information: Records of your correspondence with us, such as emails, chat messages, or phone calls.
- Account Information: If you create an account with us, we collect your username and password.
- Information Collected Automatically:
- Log Data: When you access the Website, our servers automatically record information that your browser sends, such as your IP address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
- How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your travel bookings, send you confirmations and updates, manage your reservations, and provide you with the services you request.
- To Communicate With You: To respond to your inquiries, provide customer support, send you important notices, and communicate about your bookings.
- To Improve Our Website and Services: To understand how users interact with our Website, troubleshoot issues, analyze trends, and develop new features and offerings.
- For Marketing and Promotional Purposes: To send you newsletters, special offers, promotions, and other marketing communications that we believe may be of interest to you. You can opt-out of receiving these communications at any time.
- For Security and Fraud Prevention: To protect our Website, systems, and users from fraud, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
- Disclosure of Your Information
We may share your personal information with the following categories of third parties:
- Service Providers: We engage third-party companies and individuals to facilitate our services, such as payment processors, airlines, hotels, tour operators, transfer companies, and IT service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Partners: With your consent, we may share your information with our business partners to offer you complementary services or promotions.
- Legal and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may disclose your personal information for any other purpose with your express consent.
- Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
- Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).
- Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
- Third-Party Links
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third partys site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
- Childrens Privacy
Our Website is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Contact Us
If you have any questions about this Privacy Policy, please contact us:
Company Name: GoMaldives Holiday Sdn Bhd
Website: https://www.gomaldivesholiday.com
Phone: +60 16 414 9048
Email: info@gomaldivesholiday.com
